There are a lot of cloud web hosting suppliers available, but most of them are resellers who have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you'll get via this way of communication may vary based on the supplier - several of them provide you with expert phone support, while others offer basic and customer support only as some matters are more time-consuming and it's far easier to be resolved via a support ticket, particularly if the issue has to be escalated. Nonetheless, it's good to find that you can reach your website hosting supplier since there're plenty of small-scale issues which can be taken care of effectively and in a timely manner through a call, not mentioning that you are able to get more details about the services even before you become a client.

Phone Support in Cloud Web Hosting

We believe that having the option to speak with a live agent is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider buying one of our cloud web hosting, for instance, you have the option to give us a call and find out more about our services before you order so as to ensure that we do meet all the system requirements for your web sites. After your order, you'll be able to contact us about any kind of sales and / or billing issues you may have, or get any general or basic tech info you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you would like to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters could require a support ticket in order to give time to our tech support crew to analyze, we are able to assist you with a range of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we also have an international number where you'll be able to contact us.