There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It’s the least complicated means of correspondence for many reasons. In the event that no technical support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy and paste extensive pieces of info without worrying about printing errors, and if a certain problem needs more time to be resolved or a number of responses must be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which means that if you need to supply info or to adhere to directions, you’ll have to use no less than 2 separate admin dashboards and this number may rise in case you would like to administer multiple domains. Besides, lots of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting is not separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any specific time with just several mouse clicks, without ever logging out of your hosting account. The ticketing system offers a quick-search field, so you can track the status of virtually any support ticket that you’ve submitted in the past, if required. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a particular issue even before you post a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can obtain prompt assistance at any specific moment and if our client care staff recommends that you should do something within your account, you can do it instantaneously without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not need some other platform to get in touch with our customer care team – you can do this on the spot as soon as you chance upon an obstacle. Posting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. With our clever search option, you can quickly track down any ticket that you’ve sent in the past. You can submit a ticket at any particular point in time since our help desk staff members are working 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, even though it seldom takes that much to obtain a response. With Hepsia, you’ll have everything in a single place and you can forget about signing in and out of two or more platforms to solve a simple problem.