A live chat is one of the several methods of communication offered by some web hosting companies as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell a word as compared to a call with an agent. In addition, if the problem that you experience requires some time to be reviewed and resolved, you'll be able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service free of cost as long as you have web access even if your website hosting provider is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

As we believe that a number of issues are easily resolved if you speak with a live person, we supply a live chat service for all our prospective and current customers. The chat is available every single day and our customer support representatives will assist you with a variety of questions and situations. In case you are not our customer yet, you are able to learn more about our cloud web hosting packages and the hosting platform in general in order to make sure that your web sites will run effectively on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some problems that need longer time or the help of a system administrator, but for a variety of common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, which means that whenever you have any kind of questions for our semi-dedicated servers, you will be able to speak with our customer care team at any time regardless if you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, yet we can help you with many tech questions as well. We will help you choose the proper package for your sites if you do not have an account yet, we can reply all of the billing questions or issues you may have or we can assist you with installing your new email address on your personal computer or smartphone - all of this will be done in a timely manner because our live chat service is available all day, every single day. Any time you require help, you're able to speak to an agent and save considerable time.